Introduction
Tyburn Service Centre is committed to protecting the privacy and confidentiality of our website visitors and customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our services. Please read this policy carefully.
Who We Are
This website is operated by Tyburn Service Centre, located at 375 Tyburn Road, Erdington, Birmingham, B24 8HJ.
Information We Collect
a. We may collect personal information when you contact us, book an appointment, request a quote, or use our services. This may include:
- Contact details (name, address, email address, telephone number)
- Vehicle details (make, model, registration number, mileage, VIN where required)
- Service, inspection, and repair history relating to your vehicle with us
- Appointment details and communications with you (calls, emails, messages)
- Payment and billing information (we do not store full card details; card payments are handled securely by payment providers)
- Website usage information (basic analytics and technical data such as device/browser information and IP address, where enabled)
How We Use Your Information
a. We use your information for the following purposes:
- To provide our services (booking appointments, carrying out MOTs/repairs/servicing, and keeping you informed)
- To prepare estimates and invoices, and to process payments
- To respond to enquiries and provide customer support
- To contact you about service-related updates (e.g., authorisation requests, vehicle ready notifications)
- To improve our website, services, and customer experience
- To maintain records for warranty, quality control, and dispute resolution
- To comply with legal obligations and protect our rights
Marketing
We will only send marketing communications where we have a lawful basis to do so (for example, where you have consented, or where permitted under applicable rules). You can opt out at any time by using the unsubscribe option (where provided) or by contacting us.
Lawful Bases for Processing
Depending on the situation, we process your data because it is:
- Necessary to perform a contract or take steps before entering a contract (e.g., booking and completing work)
- Necessary for compliance with a legal obligation (e.g., record-keeping requirements)
- In our legitimate interests (e.g., running and improving our business, preventing fraud, handling disputes)
- Based on your consent (e.g., where you opt in to marketing)
Sharing Your Information
a. We may share your information with trusted third parties where necessary, including:
- Payment providers (to process card payments securely)
- Parts suppliers and service partners (to source parts and complete requested work)
- IT and website service providers (hosting, email, analytics)
- Warranty/finance providers where applicable (only as needed to administer a product or claim)
- Regulators or law enforcement where required by law
We do not sell your personal data.
Data Retention
We keep personal information only for as long as needed for the purposes set out in this policy, including legal, accounting, and warranty requirements. When no longer needed, we will securely delete or anonymise it.
Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and you provide information at your own risk.
Your Rights
You have rights under UK data protection law, including:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data (in certain circumstances)
- The right to object to or restrict processing (in certain circumstances)
- The right to data portability (where applicable)
- The right to withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO).
Cookies and External Links
Our website may use cookies or similar technologies to improve functionality and analyse performance. Where required, you will be given choices about non-essential cookies. Our website may also contain links to third-party websites; we are not responsible for their privacy practices, and we recommend reviewing their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website and will apply from the date of publication.
Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Tyburn Service Centre
375 Tyburn Road, Erdington, Birmingham, B24 8HJ
Phone: 0121 328 3312
Email: [email protected]
By using our website or our services, you acknowledge this Privacy Policy.
